Fans are, of course, frustrated with this, flooding the Jeffree Star Cosmetics customer service with their complaints. Others are trying to take it in stride, tweeting out jokes about their failed purchases.

“When you have everything from Shane’s collection in your cart and you go to pay but the site crashes again,” user @itzVictoriaaa14 tweeted.

“Me thinking I was actually going to get this damn palette today #JeffreeXShane” @avgilbertson tweeted.

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