If I had a busy auto garage, I’d definitely want customers’ phone numbers, because I’d want the fastest way to contact them in case an emergency popped up or their car is done and I need to make room for other vehicles. 

Maybe just stress to your workers during onboarding that being a total creepazoid is not cool and that there’s a zero-tolerance policy  for any of that nonsense? I’m sure there is already though, and don’t know if a stern warning is enough to stop someone who’s capable of doing this, from doing what the Jiffy Lube guy above did in the first place.

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