If you’ve ever been on the tube in London, then you know it can be a stressful experience, especially at rush hour. People crowd into the maze of underground tunnels and onto very steep escalators, attempting to make their way to the various platforms to squish onto the next available train.

The situation can raise anyone’s anxiety, but now imagine trying to do it completely blind with only a guide dog to navigate the way. This is what 38-year-old Amit Patel has to do with the assistance of his hardworking guide dog, Kika.

To illustrate what Patel’s life is like and just how incredible his guide dog is, a GoPro camera was attached to her as the pair walked through Waterloo Station. Shockingly, it showed Kika being shoved and Patel being completely ignored as he struggled to get to his destination.

Check out the video below to see the footage for yourself:

Patel lost his sight six years ago to keratoconus and now must reply on Kika to help guide him to where he needs to go. However, on the busy London Underground, things can get difficult, even for Kika.

Kika is one of only 5% of guide dogs trained to ride on escalators, but that doesn’t mean she isn’t under stress when commuters shove past her on the steep declines. You would think people would be helpful or at least sensitive to Patel’s predicament, but often they simply pretend he doesn’t exist.